The Pfizer Benefits Center is your primary resource for information, transactions and services related to your retiree benefits, which include healthcare, and depending on your plan, dental, life insurance, savings, pension and stock awards. You can reach the Pfizer Benefits Center by phone (toll-free) or online.
Be sure your personal information is correctly listed with the Pfizer Benefits Center. It’s important to keep your mailing and email address up-to-date so you continue to receive information about your Pfizer benefits. If you are eligible for retiree life insurance, confirm your beneficiary data is current and accurate; and if you receive a pension benefits from Pfizer, be sure to also provide new or updated direct deposit information for your bank.
If you need to update your information, call the Pfizer Benefits Center at 1-866-476-8723.
To reach the Pfizer Benefits Center by phone, call 1-866-476-8723. The Pfizer Benefits Center specialists are available Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern time.
When to Call:
| Task | What You'll Need To Provide |
| Medical | |
Make a change to your medical or dental coverage (if eligible), including:
|
Social Security number or Customer ID + Fidelity PIN (6-12 digits) |
| Billing | |
| Ask a question about a bill or benefits claim. | Social Security number or Customer ID + Fidelity PIN (6-12 digits) |
| Savings | |
| Ask a question about your savings plan or access your account | Social Security number or Customer ID + Fidelity PIN (6-12 digits) |
| Pension | |
| Request a pension estimate or a distribution, or ask a question about your pension payment | Social Security number or Customer ID + Fidelity PIN (6-12 digits) |
| Other | |
| Change of Address | You will need to call the Pfizer Benefits Center at 1-866-476-8723 to change your address. At the medical, dental, life insurance and billing prompt, you will be connected to a benefits specialist who will help you make this change. |
| Report a death | No PIN required |
| Request a form, including a tax withholding, direct deposit and matching gift forms | No PIN required |
When you call the Pfizer Benefits Center at 1-866-476-8723, you will be asked if you are an active colleague or presently on a leave of absence and you will need to respond "Yes or No." Respond "No."
You will then be asked if you are a Retiree, Survivor, Alternate Payee or Former Colleague. Respond "Yes."
You will then be directed to 6 menu options. Each option corresponds to a different type of benefit or service. You will be asked to press or say the number which corresponds to the appropriate benefit or service for which you have a question or need help.
You will need to have your Social Security Number and Fidelity PIN (6-12 digits) handy when you call the Pfizer Benefits Center (except when calling about stock options.)
If you forget or lose your PIN, you can change it from the IVR menu. Just select the menu prompt for the type of benefit or inquiry (from the options above) and then follow the prompts on the voice menu to change your Fidelity PIN.
Log in to the Pfizer Benefits Center online at www.netbenefits.com to:
You will need your Social Security number and Fidelity PIN (6-12 digits) to log in to the site. If you are using the Pfizer Benefits Center online for the first time, you will need to register first. If you forget your password or PIN, simply follow the prompts on the screen or call the toll-free 800 number provided online for assistance in re-setting your PIN.
