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Contacts and References for Retirees

For your reference, Retiree Relations has collected information and how-tos on topics retirees ask about most.

Call hrSource at 1-866-4 SOURCE (1-866-476-8723) Monday-Friday, 8:30 am to Midnight ET or visit www.hrSourcebenefits.pfizer.com for the following topics:
Topic What You Need to Do What You Need to Have
Fidelity PIN (hrSource access) To establish, change or reset your PIN, contact hrSource.
  • Online: From the main log-in screen, under “Manage Your Login.”
  • Phone: Press the prompt for “Other.”
  • SS# or Customer ID
  • Address Change  (for all benefits except Pfizer Stock) To change your address, contact hrSource by phone and select the prompt for the appropriate plan. The change will take effect in 7-10 business days and will apply to all Pfizer plans in which you are enrolled, including the Plus newsletter and gathering mailing lists.
  • Fidelity PIN
  • SS# or Customer ID
  • Beneficiary Designations View or change your beneficiaries for life insurance or the Pfizer Savings Plan online at hrSource. Or call hrSource and select the prompt for the appropriate plan and have a form mailed to you.
  • Fidelity PIN
  • SS# or Customer ID
  • Beneficiary names, dates of birth
  • Benefits For changes to your benefit coverage, eligibility, and other information, call hrSource. Summary Plan Descriptions, forms, legal notices and other documents are available online at hrSource in the Reference Library.
    For claims reimbursement, claim forms, plan coverage or coordination of benefits, contact the applicable Plan vendor directly as shown on your medical ID card.
  • Fidelity PIN
  • SS# or Customer ID
  • Please refer to the contacts noted regarding the following topics:
    Address Change  Pfizer Stock Contact Computershare at www.computershare.com, call 1-800-733-9393, or write to: Pfizer, c/o Computershare Investor Services, P.O. Box 43078, Providence, RI 02940-3078.
  • Name on stock registration
  • SS# and Account Number
  • Old and new address
  • Employment Verification To verify employment and/or salary history, call hrSource and select the prompt for Verification of Employment. Your company code is 10351.
  • SS# and Fidelity PIN
  • Date of birth
  • Dates of employment
  • Matching Gifts For Matching Gift forms, instructions and guidelines click here, email Pfizer@easymatch.com or call the Processing Centers as follows: Pfizer 1-888-782-3048 / Pharmacia 1-888-260-4587
  • SS#
  • Date of retirement
  • Plus Newsletter For questions regarding the receipt of Plus, send an email through Contact Us.
    Prescription Drug Coverage Contact Caremark at 1-866-804-5881 or online at www.caremark.com.
    Regional Retiree Gatherings If you receive an invitation to a regional retiree gathering, RSVP as noted.
  • Your name, guests name
  • Company from which you retired
  • Stock Options Call Merrill Lynch at 1-866-734-9370. Or go to www.benefits.ml.com.
  • Merrill Lynch PIN and SS#
  • Stock Performance Visit www.Pfizer.com for the current stock price. Or contact Shareholder Services at www.Pfizer.com about stock performance.
  • N/A
  • Volunteer Program (PVP) For a PVP fund contribution request application and instructions, email to: Pfizer@easymatch.com or call the PVP Processing Center at: 1-888-782-3048.
  • SS#


  • If you retired under the Wyeth benefit plans, please contact the hrSource Center at 1-866-4 SOURCE (1-866-476-8723) for benefit information and support. Information is also available by visiting www.hrSourcebenefits.pfizer.com.



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